Full time – 37.5 Hours / Week

General Description:

Prime Directive: “To attract and retain customers for Navigators

Processing Commercial Insurance transactions, in accordance with company service and quality standards, including:

• New, renewal, cancellation and change documents
•  Updating Broker Management System (BMS) client policy data, including claims, open/close
  activity
•  Upload and download insurance document through portal transactions where appropriate
•  Issuance of documents confirming coverage for interested parties
•  Assisting in the preparation of applications, submissions and proposals as directed
•  Invoicing as directed by Client Manager
•  Account reconciliations
•  Scan and attach documents as directed
• Other duties as assigned

Personal Characteristics:

• Professional, ethical, friendly and courteous in all interactions with clients and co-workers
• Committed team player capable of multitasking and adaptable to change
• Performs well in busy operations and remains calm under pressure.
• Strong organization and time management skills and adaptable to change
• Excellent written and oral communication skills
• Decision maker
• Positive customer service and sales attitude

Qualifications:

• Minimum high school diploma – post secondary education an asset
• Excellent keyboarding and data entry skills
• Familiarity with MS suite of products
• Insurance related experience would be an asset